FAQs
- How long will it take to receive my custom order?
We will discuss our current wait time whenever we are providing your quote. Please note that the wait time is a general guide/estimation and on some rare instances a situation outside of our control may lead to a slightly longer wait time (we will always keep you informed if this happens). Our wait times do not include delivery times but please see below for the shipping time estimations:
UK: 1-2 working days
International: 3-10 working days
- Why is my order taking so long to arrive?
If you have received an email saying your order has been dispatched, and the approximate shipping times have passed, then it is possible your item may be stuck in customs. We are not responsible for these delays and the can sometimes add a couple of weeks onto shipping times. Please take this into account when ordering.
If your order tracking says "Delivered", and you still have not received your package you should contact the shipping provider immediately. They should be able to locate your package for you. If they cannot, a claim needs to be filed with them as soon as possible. We are not responsible for lost or stolen packages.
If you have put in the wrong address at checkout and your package is sent back to us, you will have to cover the fees to reship the order. We are not responsible for incorrect addresses.
Why have I been charged customs fees for receiving my parcel?
We are not responsible for international duties, taxes, and/or customs fees. These are not included in the shipping cost. Please make sure you are familiar with your country's import charges before ordering as they will be your responsibility to pay.
- Can I cancel my order?
At the beginning of the custom order process we ask for a non-refundable £100 deposit (this is to cover the cost of materials that we purchase for your order) should you choose to cancel the order, we will keep the £100 deposit and if we are already in the process of making the gear we reserve the right to make small amendments to the design and sell it on to someone else - this helps to prevent fabric and time being wasted due to cancelled orders.
- Can I get a refund or exchange?
Unfortunately we do not offer refunds or exchanges as all of our products are made to order and custom. If there are any issues with your items then please contact us at prowrestlinggearuk@gmail.com and we will try our best to help fix the issue.
- How do I care for my gear?
Please see our Gear Care page for more information on this.
- What size should I order?
As our gear is non refundable, it’s very important to get your size right. We have detailed size charts and a diagram of where to measure yourself if we’ve requested measurements from you. When using a measuring tape, do not pull it too tight or hold it too loose. It may help to have a friend or family member help measure you. We will not be held responsible for items that don't fit, so please take care when measuring yourself.